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Policy and Eligibility for Returns and Exchanges 

With our simple returns process, you can shop online worry-free. 

If something doesn’t work out, or you are not completely satisfied with your purchase, you can send most items back within 30 days of delivery.

  • Start the return process within 30 days of receiving your item.
  • Product must be in new or unused condition, with all original product inserts and accessories.
  • Ship the product to us as soon as possible so it arrives at our facility within 45 days  of receipt of the item. 
  • We inspect all returned items and will refund you based on the condition of the item.

To return your items, follow the instructions below (steps 1-4).  

To exchange a defective or broken item please email our customer service department. 

Our customer service representatives are available 9:30am - 5:00pm Monday - Friday ET and usually respond within 24-48 hours. 

How to return an item for our Website Customers

  1. Pack all the items in the original packing. Items bought as sets must be returned in sets. 
  2. Print a copy of your order invoice and place in the box with your return. 
  3. Send the package to: PowerPeak Products, 1880 Sterling Pl, Brooklyn NY 11233, Attn: Returns Dept.
  4. After you have sent the package, you may inform us by sending an email to service@powerpeakproducts.com. Include the tracking number in your email to help us track your package and ensure you a quicker return process.
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